Purpose

This Complaints Policy sets out how complaints relating to the AnyGig platform are handled.

AnyGig is operated by Any Gig App Ltd, registered in England and Wales.

What This Policy Covers

This policy applies to complaints about:

• use of the AnyGig platform
• account access or functionality
• payment handling through the platform
• application of platform policies

This policy does not apply to:

• subjective performance quality
• artistic outcomes
• disputes between hirers and performers beyond platform handling

Those matters are governed by the Cancellation & Refund Policy and Dispute Resolution Policy.

How to Submit a Complaint

Complaints must be submitted in writing to:

📧 hello@anygig.app

Complaints should include:

• your name and account email
• booking or transaction reference (if applicable)
• a clear description of the issue

Complaint Handling Process

Upon receipt:

• we will acknowledge your complaint within a reasonable timeframe
• we may request additional information
• we will review the matter in line with platform policies

AnyGig aims to resolve complaints fairly and proportionately.

Limitations

AnyGig is not required to:

• adjudicate contractual disputes between users
• provide compensation beyond platform policy obligations
• respond to abusive, repetitive, or bad-faith complaints

Escalation

If you are dissatisfied with the handling of your complaint, you may pursue external remedies at your own discretion.

Nothing in this policy limits statutory rights.

Updates

This Complaints Policy may be updated from time to time. Updates will be posted on the platform.